Helpdesk Support Services Technician
Technical support services to manage user access, system log on, and other solution related technical issues. Provide case-related support services to institutions, data managers, and FSA staff regarding open/in process challenges and appeals. Support monthly production operations reports related to solution performance (such as call center metrics, help desk support, system performance, service level agreements, etc.). Support quarterly reporting on help desk tickets including information on type of issue/problem, description, resolution, and lessons-learned.